Why Less is More: How We Increased Rise Bar's Checkouts by 101%

What we found
  • Hidden CTAs below the fold
  • Mandatory login for all customers
  • No clear free shipping messaging
  • Overlapping CTAs creating confusion
  • Poor wholesale/retail user separation
  • Declining conversion rates
Background

Rise Bar is a pioneering nutrition company revolutionizing the protein bar industry through simple, high-quality ingredients and transparent nutrition. They use both whey and plant-based options that fuel healthier lifestyles. In our partnership with them, we focused on transforming their user experience, specifically addressing their checkout process and wholesale integration challenges.

Highlights
The Challenge

The main challenge: Optimize Conversion Rate While Balancing B2B and D2C Needs

The core issues centered around a complex checkout process that was originally designed for wholesale customers but was creating significant friction for direct consumers. Their mandatory login system, hidden CTAs, and unclear shipping information were actively deterring potential customers and causing a steady decline in conversion rates.

So Rise Bar struggled with pivotal questions:

  • How to Serve Both Wholesale and Direct Consumers Effectively?
  • How to Improve Conversion Rates Without Disrupting B2B Operations?
  • How to Streamline the Checkout Process?
Outcome

We implemented a comprehensive UX transformation focusing on seamless checkout optimization. We first began with a thorough audit of Rise Bar's checkout experience, identifying critical friction points and opportunities for improvement. Through strategic design and development, we created a solution that would dramatically improve conversion rates without compromising their wholesale operations.

101%

Reach Checkouts Increased (In The First Month )

102%

Sessions Increased Up

2% to 5.12%

Conversion Rate Improved

49%

Checkout Completion Rate Up (First 3 Weeks)
No items found.
Building on this made the next step easy

Checkout Experience Overhaul:

Removed mandatory login requirements for retail customers while implementing sticky CTAs and clear shipping information, dramatically reducing cart abandonment.

Cart UI/UX Optimization:

Redesigned the cart interface with above-the-fold CTAs, clear free shipping messaging, and streamlined checkout flow to enhance user experience.

Conversion Path Enhancement:

Eliminated overlapping CTAs and implemented a clean, intuitive design that guided users smoothly through the purchase process.

Mobile Optimization:

Ensured all improvements were fully responsive and mobile-friendly, creating a consistent experience across all devices.

A/B Testing Framework:

Implemented rigorous testing protocols to validate changes and optimize performance, from CTA placement to checkout flow timing.

To achieve optimal results for Rise Bar, our strategy focused on creating distinct pathways for different user types while maintaining a streamlined checkout experience for all customers.

The Structured Approach
Closing thoughts

Strategic Wholesale Integration:

Created a dedicated wholesale portal and login system while removing mandatory login for retail customers, effectively separating B2B and B2C experiences.

Cart Experience Transformation:

Implemented sticky CTAs, clear free shipping messaging, and streamlined checkout process to reduce friction and improve user flow.

Conversion Path Optimization:

Eliminated overlapping CTAs and redesigned the cart interface with intuitive navigation and clear calls-to-action above the fold.

UI/UX Enhancement Framework:

Developed a comprehensive testing protocol to validate changes and optimize performance across all user touchpoints.

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Rise Bar

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